EU Commission's proposal on the revision of four directives (8 October 2008)
The EC proposal ensures a high level of consumer protection and aims at establishing the real retail internal market, making it easier and less costly for traders to sell cross border and providing consumers with a larger choice and competitive prices.
The Consumer Rights Directive merges 4 existing EU consumer directives into one set of rules. At the same time it updates and modernises existing consumer rights, bringing them in line with technological change (m-commerce, online auctions) and strengthening provisions in the key areas where consumers have experienced problems in recent years – particularly in sales negotiated away from business premises (e.g. door to door selling).
More on EC website >>
Consumer complaints
• Public consultation on a draft harmonised methodology for classifying and reporting consumer complaints and enquiries is open until 05 October 2009. Details >>
• Communication on a harmonised methodology for classifying and reporting consumer complaints and enquiries (7/7/2009) Details >>