Point to Point Protocols are among the first instruments used by the Italian Banking Association to facilitate a concrete collaboration with Consumer Associations. These are specific instruments adopted on a voluntary basis or imposed by law. Their objective is to regulate certain aspects of the relationship between banks and customers, so as to resolve problematic issues and to fill regulatory gaps. Several Point to Point Protocols have been signed over the past few years, as follows:
PPP on contract revision
Point to Point Protocol concerning contract revision was signed in light of the EU regulations on abusive clauses. This PPP has led to the revision of banking contracts for the purpose of canceling unfair terms, if any.
PPP on general terms and conditions governing the relationship between banks and customers
The Point to Point Protocol on the general terms and conditions governing the relationship between banks and customers was signed in 2000 between ABI and 9 Consumer Associations. The 1999 version was updated through this PPP, in light of the new regulatory principles originating from the EU guidelines for consumer protection. Specifically, this Point to Point Protocol regards investment and payment services, as well as liquidity management.
PPP on the general terms and conditions for the use of credit cards
The Point to Point Protocol on the general terms and conditions for the use of credit cards was signed in 2002 between ABI and 11 Consumer Associations. With this paper, the Parties defined a framework regarding “general terms and conditions for the use of credit cards”. This PPP was drafted in compliance with consumer protection regulations, and with the spirit of establishing a well-balanced and fair relationship between the issuer and its customers.
PPP on the “General guarantee on banking transactions”
The Point to Point Protocol on the “General guarantee on banking transactions (the so-called fideiussione omnibus)” was signed in 2002 between ABI and 10 Consumer Associations. It contains provisions regulating guarantees regarding banking transactions in general, as well as specific provisions that apply to cases of relationships with customers.