The ABI – Consumer Associations Round Table was established in 2003 to discuss the most important current financial matters, as well as banking issues relating to possible customer concerns.
Its goal is to examine claims voiced by consumers and consumer representatives, and to find shared solutions to these problems, even by the use of specific tools such as Agreements and Conventions. This Round Table has provided an important venue to share views, discuss issues, and outline shared projects and initiatives. Within this context, ABI has adopted a “flexible” approach to relations with Consumer Associations, in other words it allows them to be free to decide whether to participate in individual initiatives or not, and to sign Point to Point Protocol on a voluntary basis.