To explain how to close a current account and switch all services to a new one, PattiChiari created an initiative that provides clients with clear information and simple tools. Consumers not only receive a guide explaining the procedure necessary for closing a current account and other useful information, but they also have immediate access to the list of all services connected to current account, in order to monitor them and to ease switching. In addition, every six months, an automatic closure time monitoring process is activated in order to inform clients of average times needed for switching bank accounts and allowing the process to be more efficient. Moreover, clients can take advantage of direct debit portability handled through automatic procedure. This solution ensures debit continuity when direct debit positions (RID) moving on from an account to the other.
Since February 2007, direct debit mandate transfers were 2.3 million, in other words approximately 22 million direct debit collections. The percentage of successful direct debit mandate switching was 98.9%. According to data collected in June 2009, the average time for closing a bank account in Italy are between 6 working days
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